Terms & Conditions

Confirmation

 

To participate in any of the activities organized by Climbing Sardinia you will need to send an email asking the availability and specifying any personal requirements. Climbing Sardinia will confirm availability and prices via e-mail. Climbing Sardinia will also try to provide additional services when required. Please verify that the activities and dates listed match your plans. If you have made reservations for others, you must provide each member of your party with a copy of the email message and all attachments. If you prefer, you can contact us with addresses and we will send packets to each member of your party.

Locations

 

Climbing Sardinia carries out activities on the whole island of Sardinia. Our Climbing Camps take place in Cala Gonone, Ulassai and Masua, while climbing courses, multi-pitches, canyoning and trekking take place over the mountainous areas known as Supramonte, Gennargentu and in the areas around Alghero, Monteleone Rocca Doria, Masua, Domusnovas, Cagliari and Tempio Pausania. When you contact us to reconfirm we will tell you where your activity is scheduled and provide directions and meeting times.

Acknowledgement of Risk and Registration Form

 

All participants must thoroughly read and sign our Acknowledgement of Risk form. If you are bringing a minor child that is not your own, you must arrange for this form to be read and signed by a parent or legal guardian of the minor child before you arrive. Please call us if you have questions regarding this form. A separate Acknowledgement of Risk form is required for each participant.

Medical Conditions

 

You should fill in our online Medical Questionnaire before starting the activities. The information on this form is only for use in the event of an accident or injury, so please do not withhold any information. Climbing Sardinia mountain guides and employees are not qualified to evaluate medical conditions. If you have any condition, illness or injury, or if you are taking any medication which might be of concern we strongly recommend that you obtain medical advice from a qualified physician before participation.

We will try to accommodate your conditions if possible and you must be aware that walking to reach the base of a crag can sometimes be a demanding activity, especially during the hot summer months. If you have such a condition that may prevent you from carrying out your scheduled activity you must tell us prior to your booking, so that we can help to arrange alternative plans with you and our instructors. Failure to carry out any activity due to a debilitating condition on which we were not informed will cause the immediate cancellation of your activity. Our instructors will take no risks.

Preparation

 

We will teach you all of the technical skills you need to climb, however, you must be in good physical condition to get the most out of your experience. Climbing, canyoning or walking are physically demanding endeavours and we recommend a training program consisting of any aerobic activity such as uphill walking, climbing up and down stairs, hiking and biking. If you have access to weight training equipment, leg presses, extensions and curls are a great way to strengthen your quadriceps and hamstrings.

We don’t want you to be disappointed so please be prepared. It would also be beneficial for you to practice the two main knots we use: figure 8 and Bowline.

Transportation

 

You will need to arrange for your own transportation to and from all of your activities. Public transportation in the area is limited, time-consuming, and expensive. Due to the distances, you will need to travel and the unpredictable finish times, we recommend renting a car for the duration of your stay in Sardinia. Climbing Sardinia employees CANNOT provide transportation under any circumstances.

What to Bring

 

Climbing Sardinia will provide all technical equipment (harnesses, helmets, ropes, quickdraws, slings, carabiners and belay devices). You must provide all personal equipment, appropriate clothing, trekking shoes, climbing shoes (these can be rented at Climbing Sardinia) and food. Please review the enclosed equipment list carefully. You must bring ALL items listed as essential for the activities you have planned. Weather on the island may be extremely hot in the summer and rainy from February to April. In Supramonte and Gennargentu the winter can be very cold with ice and snow. You must have clothing that can be layered and that keeps you warm and dry. Your safety, enjoyment and success depend on your having the correct clothing and equipment.

  • Climbing shoes: if you need climbing shoes you can rent them from us. Please email us so that we can reserve your pair. We have plenty of shoes in stock but if you have unusually large (over EUR 46) or small (under EUR 36) feet, we recommend that you bring or buy your own. We can recommend where to buy locally or online if necessary.

Arrival

 

You will meet at the designated location for your scheduled activity. It is very important that you arrive on time so please allow enough time to travel from wherever you are staying. We want your entire experience here to be positive so please do not speed. Once you arrive and meet your guide you will be required to complete some paperwork and sign an Acknowledgement of Risk form. You must read and consider it carefully before signing. As previously stated, a parent must sign the form for anyone under 18, so if you are bringing a minor that is not your child, you must arrange for the form to be signed before your arrival (please call the office for additional information).

Deposits Required

 

To book any activity, we will always require a deposit equal to or greater than 20% of the total amount. This shall be paid via PayPal to email address info@climbingsardinia.com

A deposit is always needed to reserve a space on our Climbing Camps or to book a course or day out with our instructors.

Payments

 

The balance due for your activity can be paid in cash or by card on the first day of the activity.

  • One-day Activities: after contacting us and organizing the Course, Time, Location and eventual Details you should wire us the due deposit using our Payments Page or via PayPal. You should let us know when you intend to wire us the deposit. If we do not receive your deposit within 5 days of your activity we may consider your activity cancelled by you.
  • Multiple days activities: same as above.
  • Climbing Camps: when booking a climbing camp you should pay the total balance before the deadline using our Payments Page. You can pay a 25% deposit to reserve a place for you (and your group if you have one) and wire the remaining balance before the deadline. Please make sure you inform us in time if you have problems in paying the deposit or balance.

Cancellations

Daily activities (such as climbing with a guide)

  • More than 14 days of notice: we will refund 100% of what you paid.
  • 13 days or less of notice: we are unable to issue any refund.

Multi-day tours and courses (such as the Selvaggio Blu)

  • More than 2 months of notice: we will refund 100% of what you paid.
  • More than 21 days of notice: we will refund 80% of what you paid.*
  • Less than 21 days of notice: we will refund 20% of what you paid.*

* In some cases the online payment platform may keep 1.4% of the transaction.

Cancellation by Climbing Sardinia

In the unlikely event that we may be forced to cancel a tour, we will refund 100% of what you paid.

Although cancellations from our side are rare, we advise all participants to always purchase insurance on flight tickets. This would guarantee no losses on your side.

Changes from you

 

You may change your activities or other multi-day climb dates, but only if space is available and when you are outside of the 60-day cancellation period noted above. The appropriate cancellation charges will apply when you are within 60 days of your scheduled climb, or if we do not have space on other dates within the same season to accommodate your change in plans. If we are unable to schedule your trip within the same season, the appropriate cancellation fee will apply. Again, we strongly recommend trip insurance. Changes for all other activities can be made as long as space is available and a minimum of 48 hours’ notice is provided.

Changes from us

 

Climbing Camps: although it never happened before, we suppose it may come a day when we have to make changes to dates or locations, and thus reserve the right to do so. In such a case we will call or email to inform you about any changes to previous plans, provide a new time and/or location or (when possible) arrange it with you. Our Climbing Camps require a minimum number of participants and we should cancel a camp if the number is not reached before its deadline. In case the number of participants registered to your camp was not met on time we will have to cancel the camp. If places are available in other camps we can offer you to move to that. In case of cancellation of a climbing camp, we will refund all payments and deposits.

We may have to make some minor changes to plans, such as climbing locations or restaurants. This will always be communicated to you in time. New restaurants will always keep the same standards as previously arranged, and we will not apply additional charges in case we book the dinners included in our climbing camps to a more expensive restaurant.

Significant changes (these are such changes that, provided the information you gave us, we believe may affect your stay and compromise your decision to participate in the climbing camp) will be communicated to you as soon as we become aware and you may be entitled to decide to have a full refund of costs (including all deposits) or book an alternative climbing camp or other activity. Such changes may be a change in accommodation (a very distant one, or one with much lower standards) or timing.

If changes will be made within 48 hours of your arrival and they affect your stay in Sardinia we will call you and arrange with you the best possible solution at no additional costs (within a 20% limit of our previous costs).

Force Majeure

 

We will not be liable for compensations due to cancellations or modifications of previously agreed plans, or changes in the performance of our obligations under our contract with you or for any eventual damage, loss or expense of any nature as a result of “force majeure”. The term “force majeure” includes actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Adverse weather conditions

 

  • One-day activities: In case of adverse weather conditions we will try to re-schedule your activity at no additional costs. The date for the re-scheduled activity will depend on our instructors’ availability. If we cannot find a suitable date to re-schedule your activity we will keep a 25% booking deposit only and compensate for any other payment that was made for that day of activity.
  • Multiple-day activities: Same as above.
  • Climbing Camps: as the dates of our climbing camps are fixed we cannot re-schedule or compensate for any cancellation due to adverse weather conditions. Anyhow, apart from trying to climb on Wednesday (otherwise a resting day), we will try to arrange alternative activities or find alternative climbing locations at no additional costs.

Our Liability to you

 

Climbing Sardinia will strive and promise to make sure that all the activities agreed with you will be provided and carried out with reasonable skills and care. Any employee, instructor, representative or supplier of Climbing Sardinia will accept responsibility if your activity is not provided as promised or proves to be unsatisfactory, or in case you will suffer personal injury or death as a consequence of our scarce care or lack of skills.

If you wish to make a claim against our performance you should always be able to prove the lack of satisfactory care and skills from us. Furthermore, we are only responsible for actions our employees, instructors and suppliers do or do not do while working under contract with us at the time of your scheduled activities.

We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –

  • The acts and/or omissions of the persons affected or any members of their group.
  • The acts and/or omissions of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable.
  • ‘Force majeure’ as defined in the clause above.

We will not accept responsibility for any service or person that is not part of our contract. This includes flights, accommodation, transport and any additional service or facility that other suppliers will provide to you and is not listed on our contract or written communications.

The details on our website, promises and written agreements, together with the laws and regulations of the country from where you made a claim, will be used as a base to judge whether the services in question were properly provided. As services are provided on Italian territory, Italian laws may be applied to judge whether a service was properly provided.

In case we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is €250 per person affected unless a lower limitation applies to your claim under this clause or clause below. You must ensure you have appropriate travel insurance to protect your personal belongings.

For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by you in total unless a lower limitation applies to your claim under the clause below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

Please note, we cannot accept any liability for any damage, loss, expense or other sums of any description which